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Mary Stuart

American Express survey reveals consumer insight
A new survey from American Express in the United States has cast some interesting insights into the way our US cousins want to interact with companies for their customer-service enquiries. The research, which questioned 1,000 individuals, found that consumers wanted as many contact options as possible when it became necessary to contact an organisation because of an enquiry or fault.
Over half of the recipients said they would contact a company through a live chat feature of a website, while one-fifth said they would use social networking sites like Twitter or Facebook. A full 67 per cent of those individuals questioned said they were happy going through a website contact form. Only 20 per cent said they preferred their enquiry to be handled by an automated telephone system.
This research should be eye-opening stuff for business who prefer to handle their customer enquiries through a single channel. While 90 per cent of those surveyed said their first contact choice was through the telephone, the fact that so many other contact methods were referenced highlights a growing trend that when customers want to correspond with a company, they prefer as many options available to them as possible.
Speaking about the American Express research, Mary Jo Bitner, director of the Center for Services Leadership at Arizona State University said:
"When automated or online services work, customers often like using them, but these services tend not to provide as much information and are rarely as empowered to fix problems as a call-center representative.
"A lot of times people don't realize how much they value service until a company takes it away. Customers have seen companies cut service and are saying 'Wait a minute. I really do value that."
Here at numero, we're proud of our record in helping businesses understanding the different ways consumers prefer to get in touch, Visit our website to find out about us and what we do.
numero provides companies with the ability to effectively manage their customer contact. The numero act software enable customer service teams to prioritise and respond to all manner of consumer service enquiries, regardless of whether it is via mobile, social media or email.
About the Author
Stuart is a sales executive for numero in the United Kingdom.
Does Mary Stuart and Francis ll fall in love?
I just want know more details. Because after I read the book called "The Royal Diaries", "Mary, Queen of Scots: Queen without a country" At the end, it really say nothing. I know Franics ll and Mary Stuart are good friends, but I wanted to know more about their reapltion(sp?) before Marrigage(sp?) or after married.
I have just read a perfectly wonderful book entitled The Real Life of Mary Stuart, Queen of Scots. It is exceptionally well researched and entertaining. I agree that being betrothed and married so young, she knew very little about 'love' by the time she was married, but from the time she was a very young child, she was raised in the French court with Francis, so unlike many royals whose marriage was arranged, they grew up with each other, knowing they were to be wed and were very close. Long after his death (if not to the very end) she still wore the ring he had given her and supposedly treasured it dearly. Maybe that's as close to love as they could get - especially since they were married for such a short, short time.
Mary Stuart's execution













































